Thank You for Doing What You Do.

We are now into the dog days of summer and for many people it has been the hottest and driest in memory. We have experienced record temperatures in our area and very little rain fall. These sunny how days have been nice if you have a week off, but can take a tool on the employee that works in them daily. As I have spent a lot of time on our shop floor in the last few weeks and watched as our employees have pushed through to make sure the customer received their products I thought it was a good time to say…Thank you.

Thank you to the employees that work through the heat  and high humidity, near furnaces or burning steel rods and still continue to put out good quality products.

 

Thank you to the inside sales and customer service reps who in spite of having no control if we do have a quality error or our trucking company has a break down, they act both cheerful and professional no matter how angry the customer acts.

Thank you to the sales persons who tra

vels to areas where customers are and miss time with family and friends I the great summer days so we can continue to gain orders.

Thank you to the administrator who makes sure all of the details that need to be completed are not missed and that all others see us operating seamlessly.

Thank you to the technical team who crawls under, over and threw equipment when required to make sure that we do not loose valuable production time.

Thank you to our leaders who work to keep up morale and ensure that our resources are provided with the right tools to continually do the jobs they do.

 

Sometimes it is so easy to forget that even though we are paid and we have some breaks, it is not always enough to come in to work. Sometimes we need to realize that as people we do this because we care and are appreciated and that at times is a simple as saying thank you.

 

Cheers Lorne

Helping to Build The Next Generation

Former student Joe Laming building Oven Racks

In the last five years at OSTP we have developed a unique partnership with the cooperative education program at the Thousand Island Secondary School in Brockville with tremendously positive results. What makes this partnership so special is the learning and knowledge exchange between the cooperative students and our valued production team members.

The Thousand Island Secondary School has long standing tradition in the excellence of it’s cooperative programs. As OSTP was embarking on its Route to World Class program with its 5S and Operator Maintenance program the students from the schools welding program were instrumental not only in the design and manufacture of many of the tools and equipment that allow us to work in a more organized, productive and safe manner all directed towards the goal of complete customer satisfaction form both a product and service perspective.

What was and remains truly amazing is the ease of communication between the two distinct generations that share the same passion for the welding and fabrication trade. We at OSTP are lucky to have a very dedicated workforce with many years of experience and expertise. One might think that because of this that the information transfer only went one way but that was not the case. While our valued team members interacted with the students it quickly became apparent that in many cases the cooperative students were the teachers and despite all of our experience we were indeed students thus reinforcing the old adage that learning is a lifelong activity.

This exchange is a great tool for an organization to develop possible future employees in any field, especially when skills and trade personnel are so difficult to find. While this helps in your HR strategy for building a potential pool of skilled labour it also provides the students not only with knowledge but an appreciation of the field in a working environment. This allows them to understand if they will want to pursue this as a career or find a different field that better suits their interest.

While certainly technology has made the pipe and fitting industry perhaps a little easier than in the past the simple fact is there are certainly many “tricks” that can only be mastered by the trial and error process of continual leaning that comes with experience. If we transfer even a small portion of our life learning on to the next generation then we have both given a helping hand up to the next generation of professional welders and fabricators but also paid homage to our welding and fabrication fore fathers who took just that little extra time to pass on the “tricks” on to us.

Cooperative education students Jesse and Mike working with the team completing Liquid Penetrate Inspection on a pipe spool section

Cheers

Bruce Rodger

The Importance of Relationships

As you may have noticed, we missed a blog post last week. This was a large concern for us since we want to ensure that we continue to provide our readers with a good variety of information about our industry.  The reason why we missed last week’s post is because we were visiting customers.

We speak a lot about innovation and this typically means utilizing technology or finding other creative ways to add value for your customers.  Innovation is highly important because it creates your identity and gives you a niche in a highly competitive market.  However, it is irrelevant if you do not put your customer first and develop a strong relationship. In today’s world of communication through email, web or teleconferencing, it is important to note of the impact of taking the time to physically go to your customer’s site.

While this may seem simplistic, it says a lot to the customer.  It demonstrates their importance to both you and your company. This is the only way that you can truly develop the personal rapport that you need to move beyond a simple supplier relationship towards becoming business partners. Visits help to develop loyal relationships in which price, service and quality are no longer the only differentiating points.

I am by no means saying that by simply showing up and shaking hands that a customer will give you their business, this is something we all have to earn. I will say though, a visit does go a long way, even in today’s technology driven world.

Cheers and Happy Holidays,

Lorne Phillips

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